Lane Server (1 Year Experience Required)

Job description

OVERVIEW

Strikers is seeking a Lane Server to work at our remodeled, 40-lane bowling center in Sunrise, FL. The Lane Server will provide first-class service to every guest by anticipating and fulfilling food and beverage requests, allowing bowlers to relax and enjoy their time at Strikers.

This specific job description covers the basic functions, qualifications, requirements, working conditions, and skills necessary, but not limited to, the successful fulfillment of this position in accordance with the standards of Strikers.

BE FRIENDLY AND HELPFUL

• Provide courteous, professional, and personalized service
• Cheerfully greet each guest that is seated in your area
• Make sure each guest has a menu and/or is comfortable accessing the menu by scanning the QR code
• Take each guest’s food and alcohol orders
• Deliver and properly present all food and beverages
• Keep assigned areas clean and empty of used glasses and plates
• Thank everyone for visiting

GO THE EXTRA MILE

• Up-sell guest food and beverage orders
• Constantly look for service opportunities
• Assist guests with scoring or bowling needs if necessary
• Respond to and resolve guest complaints, involving the Manager on Duty when necessary

BE IN THE KNOW

• Memorize the food and beverage menu and stay updated on changes
• Maintain a strong working knowledge of the POS system and stay current with training updates
• Remain knowledgeable about center events so you can properly respond to guest inquiries

BE RESPONSIBLE

• Check identification of customers to make sure they meet age requirements for purchase of alcohol
• Monitor guest drinking patterns
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

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WHAT WE’RE LOOKING FOR

REQUIRED

• Must be at least 18 years of age.
• Minimum one-year experience in a serving or related role.
• Must have customer service experience.
• Must have cash handling experience.
• Positive, upbeat demeanor, and outgoing personality
• Strong customer service, teamwork, and interpersonal skills
• Must be fluent in English.

PREFERRED

• Bartending experience
• High School Diploma
• Responsible Alcohol Training
• ServSafe certified or able to complete certification within 60 days of hire

Job Types: Full-time, Part-time

Salary: $8.50 – $25.00 per hour

Benefits:

• Employee discount
• Paid training

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Bartending: 1 year (Preferred)
• Serving: 1 year (Required)
• Cash handling: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location